Cancellation and Refund Policy

Matchscope sells one-time digital credit packs. Credits are normally delivered to the purchasing account immediately after successful payment confirmation. There are no recurring subscriptions or automatic renewals at launch.

Because a credit pack is delivered digitally after payment, an order cannot normally be cancelled once the credits have been added to your account. If payment is still pending or the order has not been fulfilled, contact us promptly and we will check whether it can be cancelled.

You may request a refund within seven calendar days of purchase when:

• You were charged more than once for the same intended purchase.
• Payment succeeded but the purchased credits were not delivered, and we cannot correct the issue within a reasonable time.
• No credit from the purchased pack has been used and you ask us to cancel the purchase within the seven-day period.
• A refund is otherwise required under applicable law.

Except where required by law, refunds are not normally available when:

• Any credit from the purchased pack has already been consumed.
• The request is based only on dissatisfaction with an AI-generated score, suggestion, or employment outcome.
• Free monthly usage or promotional credits expire, change, or are unavailable.
• Access was restricted because of fraud, abuse, or a material violation of our Terms and Conditions.

Email support@matchscope.pro from the email associated with your Matchscope account. Include your Razorpay payment or order ID, purchase date, pack, amount, and a short explanation. Do not send card, bank, UPI PIN, or OTP details.

We aim to review complete requests within three business days. We may ask for reasonable information to verify the payment and account ownership.

Approved refunds are returned to the original payment method. We will remove the corresponding unused credits when initiating the refund. Razorpay and your bank control the final posting time; normal refunds commonly take five to seven working days after initiation, although some banks may take longer.

If money is debited but Matchscope shows no successful purchase, first allow the payment provider and bank time to reconcile or automatically reverse the transaction. If the issue remains after seven days, contact us with the payment reference so we can investigate.

For cancellation, duplicate charge, or refund support, email support@matchscope.pro or use the details on our Contact page.