1. Digital service only
Matchscope provides software features and digital credits. We do not sell or ship physical goods, so no courier, postal delivery, physical return, or shipping fee applies.
2. How delivery works
After Razorpay confirms a successful payment, the purchased credits are added to the Matchscope account used at checkout. A completed purchase also unlocks eligible PDF and DOCX exports for that account. You can verify delivery from the Billing area after signing in.
3. Delivery time
Delivery is normally immediate and should complete within a few minutes. Bank processing, payment-provider review, delayed webhook delivery, or temporary maintenance can occasionally delay fulfilment.
4. Delivery requirements
You must be signed in to the correct Matchscope account and complete payment successfully. Credits are associated with that account and cannot be shipped, transferred, or delivered to a different account after fulfilment.
5. Credits not received
If payment succeeded but credits do not appear after 15 minutes, refresh the Billing view and confirm that you are using the same account. If they are still missing, email support@matchscope.pro with your account email and Razorpay payment/order ID.
Do not send your card number, bank password, UPI PIN, or OTP. If delivery cannot be completed, our Cancellation and Refund Policy applies.